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Baggage
Replacement
At K2 Global Limited we offer a hassle free, low cost
replacement service
with multiple solutions to cover almost all situations to ensure
your customers receive the best service.
We
employ a forward stock delivery system to the customer or
appointed agent at the airport and have one of the largest stock
holding centres in the
UK
at our
Maidenhead central warehouse dedicating over 10,000 square feet
for replacement and repair services only.
Proactive
Service
We
understand excellent customer service is essential in today's
competitive market and that costs must be kept to a minimum to
survive. We employ a proactive approach to baggage replacements
with an aim to settle claims quickly by contacting the customer
first. This avoids costly claims from customers buying their own
replacements as our specialist customer services agents find
suitable replacement products at a fraction of the cost.
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All
deliveries are undertaken via a reputable overnight carrier and
are tracked from the call centre in Maidenhead
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Our
average completion time for claims is less than 5 days after
receipt of a DPR file allowing for accurate cost forecasting and
budget modeling
·
Our
service centre and customer service team operate Monday to
Friday (excluding Bank Holidays), with an active 24/7 SITA link
K2
Global Luggage
In
response to customer demand we have developed our own K2 Global
luggage range, specifically designed using the knowledge
accumulated from many years of baggage repairs.
·
Our
luggage is manufactured to a high quality, includes free i-TRAK
global tracking service.
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K2
Global luggage is provided as both a “value for money”
product and an item specifically designed to be fit for the
purpose of resisting the rigors of air-travel
Other
Manufacturers Luggage
K2
Global Limited are able to provide replacement luggage products
from over 60 recognised international luggage manufacturers.
·
In
order to achieve a swift resolution for items requiring
replacement, K2 Global Limited ensure that it maintains adequate
stock holdings of a wide variety of products which is normally
in excess of 6,000 items
·
All
stockholding is recorded in a real time purpose built system
allowing the call centre agents to allocate all replacements
from actual stock
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K2
Global Limited is also the
UK
and EU
importer and distributor for Skyway Luggage, a major
International luggage manufacturer in operation since 1910
Specialist
Replacements
In
addition to normal luggage products we also source and supply a
wide selection of replacement products for other checked items
which can be subject to damage in transit.
These
include but are not limited to:
Baby
Buggies - Wheelchairs and Mobility Aids - Rucksacks -
Snowboard/Ski Equipment and much more
e-Commerce
K2
Global Limited has strived to maximise the potential benefits
that can be gained by the introduction of e-commerce facilities.
From
sending electronic invoicing, to our unique on-line facility for
checking the status of any file undertaken by K2 Global Limited,
which can be viewed using:
www.airlinebags.co.uk/jobtracker/airline
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