Terms & Conditions

TERMS & CONDITIONS

1. About Us

These Terms & Conditions govern the use of the following websites:

These websites are operated by K2 Global Ltd, a company registered in England and Wales under company number 03781990.

Registered Office

c/o Donald Reid Group Ltd

1010 Eskdale Road

Winnersh Triangle

Wokingham

RG41 5TS

Main Trading Address

K2 Global Limited
Unit 1 Priors Way Industrial Estate
Priors Way
Maidenhead
Berkshire
SL6 2HP

VAT Registration Number: GB 697 8880 42

Contact Email: info@k2global.co.uk
Telephone: 01628 591 1821

2. Acceptance of Terms

By accessing or using our websites, purchasing products, booking repair services, or submitting enquiries, you confirm that you accept these Terms & Conditions and agree to comply with them.

If you do not agree to these Terms, you must not use our websites.

3. Products and Services

We aim to ensure that all product descriptions, specifications, images, and pricing information are accurate.

However:

  • colours and product appearance may vary slightly from displayed images,
  • product availability may change without notice,
  • specifications may occasionally change due to manufacturer updates.

We reserve the right to:

  • discontinue products or services,
  • amend pricing,
  • refuse or cancel orders where necessary.

4. Repair Services

Where repair services are offered through Fix My Bag or associated K2 Global services:

  • all repair estimates are provided in good faith,
  • additional issues discovered during repair may result in revised quotations,
  • turnaround times are estimates only,
  • customers are responsible for removing personal belongings from items prior to shipment or repair.

K2 Global Ltd shall not be liable for:

  • hidden defects,
  • pre-existing structural weaknesses,
  • damage arising from normal wear and tear,
  • loss of non-declared contents.

Any repair warranty offered applies only to the specific repair work carried out and does not constitute a full product warranty unless expressly stated.

5. Pricing and Payment

All prices shown are in Pounds Sterling (£ GBP) unless otherwise stated.

Prices may:

  • include or exclude VAT depending on the product or service,
  • exclude shipping costs unless specified.

We reserve the right to correct pricing errors at any time.

Payment must be received in full before goods are dispatched or services commence unless otherwise agreed in writing.

6. Delivery

Delivery times are estimates only and are not guaranteed.

We shall not be liable for delays caused by:

  • courier services,
  • customs processes,
  • weather,
  • strikes,
  • force majeure events,
  • events outside our reasonable control.

Risk in goods passes to the customer upon delivery.

Ownership of goods remains with K2 Global Ltd until payment has been received in full.

7. Consumer Cancellation Rights

Where applicable under the Consumer Contracts Regulations 2013, consumers may cancel eligible online purchases within 14 days of receipt.

To exercise cancellation rights, customers must contact:
info@k2global.co.uk

Refunds will normally be processed within 14 days of receiving returned goods.

Customers may be responsible for return shipping costs unless goods are faulty or incorrectly supplied.

The following may not qualify for cancellation rights:

  • bespoke or personalised products,
  • certain repair services once work has commenced,
  • goods made to customer specifications,
  • hygiene-sensitive items once opened.

Nothing in these Terms affects your statutory rights.

8. Faulty Goods

If goods are faulty, damaged, or not as described, customers may be entitled to repair, replacement, or refund under the Consumer Rights Act 2015.

Any issues should be reported promptly to:
info@k2global.co.uk

9. Website Use

You agree not to:

  • misuse the websites,
  • attempt unauthorised access,
  • upload malicious code,
  • interfere with website operation,
  • use the websites unlawfully.

We reserve the right to suspend or terminate access where misuse is suspected.

10. Intellectual Property

All content on these websites including:

  • text,
  • graphics,
  • logos,
  • branding,
  • images,
  • software,
  • product information,
  • design elements,

is owned by or licensed to K2 Global Ltd and protected by intellectual property laws.

No content may be copied, reproduced, or distributed without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by law:

K2 Global Ltd shall not be liable for:

  • indirect or consequential losses,
  • loss of profit,
  • business interruption,
  • data loss,
  • website downtime,
  • third-party service failures.

Nothing in these Terms excludes liability for:

  • death or personal injury caused by negligence,
  • fraud,
  • any liability which cannot legally be excluded.

12. Privacy and Data Protection

Use of our websites is also governed by our Privacy Policy below.

13. Third-Party Links

Our websites may contain links to external websites. We are not responsible for the content, policies, or practices of third-party sites.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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