Privacy Policy

PRIVACY POLICY

1. Introduction

K2 Global Ltd is committed to protecting your privacy and handling your personal data transparently and securely.

This Privacy Policy applies to:

• K2 Global Ltd
• Airline Bags
• Fix My Bag

K2 Global Ltd is the data controller for the purposes of UK data protection legislation.

2. Contact Information

Data Protection Officer Contact

All data protection enquiries should be directed to:

Email: info@k2global.co.uk

Subject Line: “FAO Data Protection Officer”

Postal Address:

K2 Global Limited
Unit 1 Priors Way Industrial Estate
Priors Way
Maidenhead
Berkshire
SL6 2HP

3. Information We Collect

We may collect:

• name,
• address,
• telephone number,
• email address,
• payment information,
• order history,
• repair request information,
• uploaded images or documents,
• IP address,
• browser/device information,
• website usage information.

4. How We Collect Data

We collect information:

• when you place orders,
• submit repair requests,
• complete contact forms,
• communicate with us,
• browse our websites,
• subscribe to newsletters,
• use cookies or analytics tools.

5. How We Use Your Data

We use personal data to:

• process orders,
• provide repair services,
• manage customer accounts,
• communicate with customers,
• process payments,
• provide customer support,
• improve website functionality,
• maintain security,
• comply with legal obligations,
• send marketing communications where permitted.

6. Legal Basis for Processing

We process data under the following lawful bases:

• performance of a contract,
• legitimate business interests,
• compliance with legal obligations,
• consent where required.

7. Sharing Your Information

We may share information with:

• payment providers,
• delivery companies,
• IT hosting providers,
• website support providers,
• analytics services,
• professional advisers,
• regulatory authorities where required by law.

We do not sell personal data to third parties.

8. International Transfers

Some service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards are used to protect personal data in accordance with UK GDPR requirements.

9. Data Retention

We retain personal data only as long as reasonably necessary, including:

• accounting and tax records,
• warranty information,
• repair history,
• legal obligations,
• dispute resolution.

10. Security

We implement reasonable technical and organisational measures designed to protect personal data from:

• unauthorised access,
• misuse,
• disclosure,
• loss,
• destruction.

However, no internet transmission or storage system can be guaranteed completely secure.

11. Your Rights

Under UK GDPR, you may have rights including:

• access to your personal data,
• correction of inaccurate data,
• erasure of data,
• restriction of processing,
• objection to processing,
• data portability,
• withdrawal of consent where applicable.

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

Information Commissioner's Office (ICO)

12. Cookies

Our websites may use cookies and similar technologies to:

• improve functionality,
• analyse website traffic,
• remember preferences,
• support marketing activities.

Users may control cookies through browser settings.

Where legally required, cookie consent mechanisms will be presented.

13. Marketing Communications

Where permitted by law, we may send marketing communications relating to products, services, offers, or updates.

Users may unsubscribe at any time using unsubscribe links or by contacting:
info@k2global.co.uk

14. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions will be published on our websites with revised effective dates.

15. Contact Us

For any privacy or legal enquiries, please contact:

Email: info@k2global.co.uk
Subject: “FAO Data Protection Officer”

Telephone: 01628 591 1821

Postal Address:

K2 Global Limited
Unit 1 Priors Way Industrial Estate
Priors Way
Maidenhead
Berkshire
SL6 2HP